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Fancy a (Live) Chat about Ironmongery?

Ironmongery Online Logo Ironmongery Online Logo

We love talking about Ironmongery

OK, it’s perhaps not the best chat up line you’ve ever heard but many of our customers do have lots of questions about our product range such as hinges, door hardware and ironmongery – and we want to provide the answers as best we can. Many customers email, some call, and three customers still write us a letter. For those who are looking for a more immediate response about that all important hinge query, we have introduced Live Chat on our website.

What is ‘Live Chat’?

We love one person’s description of it as “Live Chat is like email on steroids or a phone call using text.” Simply, Live Chat allows website users to ask any questions in real time, directly from their laptop or PC. They are connected instantly with someone in the team who can answer their query. Customers can choose between sales or technical support, type in their name and query – submit, and hey presto a response will appear in double quick time.

We believe customers will find the service beneficial. A recent ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an emarketer.com survey found that 63% were more likely to return to a website that offers live chat. The report went on to say “62% reported being more likely to purchase from the site again. A further 38% of respondents said they had made their purchase due to the chat session itself. All these attitudes were even more prevalent among respondents who bought online at least weekly.”

Ironmongery Live Chat really is another chance for us to engage with customers. No query is too small, as they say. So if there is a question about our range of hinges, ask away. It might be about delivery, specification or the cost of the hinges.

Ironmongery Online, Any time

Although the boss would love us to be here 24/7 we actually like to go home to see the kids occasionally, so Live Chat operates during opening hours – roughly 9-5 Monday to Friday. Outside of these hours, you can email any queries and we will get back to you on our return. But do give Live Chat a go. We love a good chat at Ironmongery Online – even a chat about hinges.

 

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