30 DAY RETURNS

Excluding Cut-to-Order Items*

FREE DELIVERY OVER £45

UK Mainland Only

SALES 0121 379 8020

Mon-Fri 8am to 5pm

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Ironmongery Online respects and conforms fully to the Consumer Rights Act 2015. Your statutory rights are not affected by any of the following store policies.

Ordering Online
Ironmongery Online takes the security of your details very seriously. To ensure your payments are 100% safe we use a secure server with industry standard encryption methods for keeping your details safe at all times. Ironmongery Online does not share or divulge your personal information to any other agents or service providers.

Ironmongery Online accepts payment by credit or debit card, PayPal.

If you experience any problems placing your order you can contact us by phone 24 hours of the day, if the appropriate person is not available to speak to a message will be taken and we will endeavour to return your call within the same working day.

Cancelling & Amending Orders
We ensure that orders are despatched the same day (orders received before 4:00 pm will be despatched the same day). For this to happen we process orders very quickly, therefore if you need to cancel or amend an order please click here to contact us immediately by email or by phone 0121 379 8020. Unfortunately once the items have left our premises we can not recall them.F

Price Match Challenge
We are confident that our products are priced competitively.  However if you find anything across the site that is not then challenge us to match it, we may not always be able to do this but we will have a go!  All we ask is that we can see the quote you have been given that it is genuine and they have the same terms for example, quantity, delivery and lead time.  If you have any further questions then give us a call.

 

Refund Policy
We want you to be totally satisfied with your purchases. For peace of mind Ironmongery Online offers a 30 day money-back guarantee in line with distance selling regulations. If you are unhappy with the goods that you have purchased then simply inform us we will send you a returns request form. The form and goods must be returned to us in their original condition and packaging where possible, within 30 days from the time you received the order. We may not accept any returns for orders we have not been notified of in advance.

We recommend using the recorded delivery option in this instance, as we can not be liable for items sent by you; In addition please note you will be responsible for the cost of returning the goods.

Once the returned items are received by us a refund will be issued or a replacement sent please allow 3-5 days for this process.

NOTE: Unfortunately goods made, cut or sourced specifically to a customer’s requirement (Including but not limited to, Chain and Threaded Rod) are not refundable.

Email us by clicking here or call 0121 379 8020 for specific information on how to return unwanted items.

Faulty, Damaged or Unsuficient Goods
If you believe your goods to be faulty or not sufficient to the item that was advertised please do call us in the first instance.  If we are unable to settle the matter over the phone we may ask you to return the goods, in some cases we will collect. If on receipt we inspect the items and deem them not to be faulty or unsuficient you will be not be refunded the return postage cost and we may charge you a collection fee if the item was collected. Damage or faults arising as a consequence of inappropriate use or accident are specifically excluded from any guarantee.

Contact us by email by clicking here or by phone 0121 379 8020 for details of how to return faulty items or how to get replacements.

In all cases, please keep your proof of return case you have a future query. If you cannot provide a proof of return reserve the right not to issue a refund.

Sale of Goods Act 1979
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. repair, replacement or refund. Contact us by email by clicking here or by phone 0121 379 8020.

Prices
All prices are in GBP £ (pounds sterling). Goods are charged at price shown on the product pages on the date / time of an order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are accepted. Should the item be listed at the incorrect price we reserve the right to retract from sale and refund you in full. Additionally, in line with Distance Selling Regulations we are bound to inform you that we consider the contract concluded once your item has been safely received at the address on the order.

Delivery Information
Delivery costs to mainland UK of goods valuing over £45 will be free. To see our full delivery rates to other areas see Delivery in Main menu on left hand panel.

If you selected the Next Day option and your order is received before 4:00 pm and is in stock it will be dispatched on the same working day on an express carrier. Please note this does not apply for items that incur an additional 1-2 days to dispatch, this is noted on the product page of the item.
If payment has been made by cheque then your order will despatched once the payment has cleared. If you live in the UK mainland then you will normally receive the goods the following working day, between the hours of 8am 7pm though this is not guaranteed.

Whilst we make every effort to despatch & deliver goods as specified, we cannot accept liability or issue compensation for any out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Missing Goods / Non-Delivery
If you have not received your order within the above time period or you are concerned, please contact us by e-mail by clicking here or by phone 0121 379 8020, we will check the status of the delivery for you and if possible supply a tracking number for your reference. Goods will not be treated as lost until we have carried out a full investigation with the courier.

Trade/Credit Accounts
We offer Trade and Credit Accounts for business where special trade prices and free delivery is provided to UK Mainland addresses. To qualify for these terms you must have a minimum average monthly spend of £50 (ex VAT) and you must have spent a minimum of £50 (ex VAT) with us before we can accept an application. We have the right to remove these terms at anytime when an account is not performing to the minimum requirements and will advise you before doing so. You must use one user login at all times when ordering through our website as the trade discount can only be applied once per customer.
If you wish to pay upfront for each order via a card or Paypal payment you would open a Trade Account.
If you wish to pay using Credit then you would need to open a Credit Account. These customers would receive 30 day credit terms. To open the account you must provide 2 trade references that you already have credit terms with, please be advised that we must wait until both references have provided us with all necessary information, only then can the account be opened. When we receive this information your account will then be credit checked and we will provide you with a suitable credit limit. We may decline the application if the credit score is too low or you have only been trading a short amount of time.  In this instance you may still open a Trade Account.

Your Comments
We welcome all comments about any aspect of your experience with us. Please contact us via the Customer Feedback Form provided online or email sales@ironmongeryonline.com or call 0121 379 8020.

Un-Subscribe
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

To unsubscribe from our mailing list login and choose to Manage Subscriptions.

Availability and Description
We have the right to refuse the sale of any item.
We carry large stocks of all products listed on our website, on the rare occasion that we do run out of a particular item that's been ordered you will be notified as soon as possible.

Please note, pictures and illustrations are for illustrational purposes only and products may occasionally vary in size, colour or finish. If you need accurate product information please call us on 0121 379 8020 before you place the order so that a customer service adviser can help. We offer technical drawings for many of our products to illustrate sizes and dimensions, however all sizes specified have a commercial tolerance and may not be 100% accurate.

We promise that for any product you purchase from our web site: -

will correspond with the advertised description E&OE (Errors and Omissions Excepted);The product will be of satisfactory quality in relation to the item description and the price paid.

We will not consider claims for consequential loss in relation to distress, inconvenience or disappointment.

In any event liability shall be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

Company Details
English Law is the applicable law. You, the consumer, are entering a legally binding contract when buying goods and services on the Internet.

Registered office
1 Church Street
Stourbridge
West Midlands
DY8 1LT.
United Kingdom

Registered in England and Wales No.562709
VAT No. GB 277 1329 46

Telephone: 0121 379 8020

Copyright, Trademarks & Data Protection
All rights in the designs and information are protected by copyright, trademarks and other intellectual property rights.
You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Terms of Use
Your statutory rights are not affected by any of these terms and conditions of use.

Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as customer in this agreement.

Rules for Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this website.

Limitation of Liability and Warranty
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMERS OWN RISK. SERVICES ARE PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

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